Refund policy

Returns & Exchange Policy

At Ennea Bombay, every piece is handcrafted with care and made to be treasured. Due to the nature of our jewellery and the craftsmanship involved, all purchases are final.

Returns, Refunds & Exchanges

Once a purchase has been made, we do not accept returns, refunds, or exchanges.

An exception may be made only if the piece was damaged before delivery or if you received an incorrect item. In such cases, the piece must be unworn, unused, and in its original packaging.

To report a damaged or incorrect item, please contact us immediately at:

Email: info@enneabombay.com
Phone/WhatsApp: +91 93269 92911

Please include your order details, proof of purchase, and clear images of the item so our team can review the issue.

Handmade Jewellery Disclaimer

Each Ennea piece is handcrafted, which means slight variations, natural irregularities, or minor imperfections in finish, texture, stone setting, or design may occur.

These are not considered defects. They are part of the beauty and individuality of handmade jewellery, making every piece unique.

Damaged Items

Please inspect your order as soon as it is delivered. If your item appears to have been damaged before delivery, kindly contact us immediately so we can evaluate the issue and assist you further.

Items that have been worn, used, altered, or damaged after delivery will not be eligible for any return, refund, or exchange consideration.

Polishing & Care

We offer polishing support for Ennea jewellery. You may bring your piece to us, and our team will guide you on the polishing or care service available for your item. Based on the extent of polishing or servicing required, we might charge a nominal fee.

For any care-related questions, you can reach us at: