Shipping policy
Your Order, Carefully Packed
Every ENNEA piece is carefully inspected, securely packed and dispatched with attention to detail. Since our jewellery is handcrafted, each order is handled with care to help ensure it reaches you safely.
Shipping Within India
We currently deliver across India.
Orders within Mumbai may be delivered by our in-house delivery team or a trusted local delivery partner. Orders outside Mumbai are shipped through a reliable courier partner selected according to the delivery location and order value.
Shipping charges, if applicable, will be displayed at checkout before payment.
Dispatch and Delivery Timelines
Ready-to-ship orders are generally dispatched within 3–5 business days after order confirmation.
Estimated delivery after dispatch:
- Mumbai: approximately 1–3 business days
- Other locations in India: approximately 2–7 business days
Delivery timelines are estimates and may vary depending on the destination, courier serviceability, public holidays, weather conditions or other circumstances beyond our control.
Order Confirmation and Tracking
Once your order has been placed successfully, you will receive an order confirmation using the contact details provided at checkout.
After dispatch, tracking details will be shared wherever courier tracking is available. For orders delivered by our in-house Mumbai delivery team, we may instead contact you with a delivery update.
Please ensure that your shipping address, PIN code, phone number and email address are complete and accurate. ENNEA cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
Packaging and Delivery
All ENNEA pieces are securely packed to protect them during transit.
If the outer package appears visibly damaged, opened or tampered with at the time of delivery, please do not accept it. Contact us immediately so that we can assist you.
We also recommend recording a continuous unboxing video when opening your order, particularly if the package appears damaged. Any damaged, missing or incorrect item must be reported in accordance with our Returns and Exchange Policy.
Failed Delivery Attempts
Our delivery partner may contact you before or during a delivery attempt. Please ensure that someone is available to receive the order.
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or the customer cannot be contacted, the package may be returned to ENNEA. Any additional charges for re-shipping may need to be paid by the customer.
Delivery Delays
While we make every effort to dispatch and deliver orders within the estimated timeline, occasional delays may occur due to courier disruptions, weather conditions, public holidays, remote delivery locations or other circumstances beyond our control.
If there is a significant delay with your order, our team will assist you in coordinating with the delivery partner.
Contact Us
For questions regarding your order, shipping timeline, tracking or delivery status, please contact us using the details provided on our Contact Us page. Please include your order number so that we can assist you promptly.