TERMS OF SERVICE

Last Updated: August 2026

Welcome to ENNEA by Sunil Jewellers. Throughout these Terms of Service, the terms “ENNEA”, “we”, “us” and “our” refer to ENNEA by Sunil Jewellers and/or the business operating the ENNEA brand, as applicable.

These Terms of Service govern your use of our website, purchase of our products and interaction with our services. By accessing our website, placing an order or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or making a purchase.

1. ABOUT ENNEA

ENNEA offers handcrafted jewellery and accessories, including pieces made using 92.5 sterling silver, semi-precious stones and other materials as described on the relevant product page.

Many ENNEA pieces are handcrafted, individually designed and produced in limited quantities or as one-of-a-kind pieces. As a result, natural and handcrafted variations may occur between products.

Our principal place of business is:

Ennea by Sunil Jewellers
Shop No. 22, Laram Shopping Centre,
Swami Vivekanand Rd, CHSL,
Andheri West, Mumbai,
Maharashtra 400058

For assistance, you may contact us at:

Email: info@enneabombay.com
Phone/WhatsApp: +91 93269 92911

2. ELIGIBILITY

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law.

If you are using the website on behalf of another person, company or organisation, you confirm that you have authority to bind that person or entity to these Terms.

3. PRODUCTS AND HANDCRAFTED VARIATIONS

We make reasonable efforts to display our products, colours, stones, finishes, dimensions and other details as accurately as possible.

However, because many ENNEA products are handcrafted and incorporate natural or semi-precious stones, minor variations may occur in:

• colour;

• texture;

• stone pattern;

• shape;

• dimensions;

• polish;

• patina;

• finish; and

• other handcrafted characteristics.

These variations are inherent to handcrafted and natural-material products and are not necessarily defects.

Product photographs are intended to represent the product as accurately as reasonably possible. However, colours may appear differently depending on lighting, photography and the display settings of your device.

Where dimensions are provided, slight variations may occur because of the handmade nature of a product.

4. ONE-OF-A-KIND AND LIMITED-QUANTITY PRODUCTS

Many ENNEA pieces are unique or available in extremely limited quantities.

Adding a product to your cart does not reserve that product. A product is reserved only after your order and payment have been successfully processed and accepted by us.

In rare circumstances, a product may be sold in-store or through another sales channel shortly before an online order is completed. If a product ordered by you is no longer available, we will contact you and provide an appropriate refund for the unavailable product.

5. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

• discontinue any product;

• limit quantities available for purchase;

• restrict sales of products to particular persons or regions where reasonably necessary; and

• correct product availability information where an error has occurred.

We do not guarantee that a product displayed on the website will remain available.

6. PRICING

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed without prior notice, but a price change will not affect an order that has already been accepted by us, except where an obvious pricing or technical error has occurred.

Applicable taxes, shipping charges and other charges, if any, will be displayed or communicated as applicable during the purchasing process.

We reserve the right to correct genuine pricing, typographical or technical errors.

If an incorrect price is displayed and an order is placed at that price, we may contact you before fulfilling the order and provide you with the option to proceed at the correct price or receive a refund.

7. ORDERS

Submitting an order through our website constitutes an offer to purchase the products in your order.

We reserve the right to accept or decline an order where reasonably necessary, including in circumstances involving:

• product unavailability;

• suspected fraud;

• incorrect pricing;

• payment failure;

• incomplete information;

• failure to complete legally required verification;

• shipping restrictions; or

• technical or inventory errors.

Receiving an automated order confirmation does not prevent us from contacting you regarding an issue with your order before fulfilment.

8. ORDERS EXCEEDING ₹2,00,000 AND KYC/PAN VERIFICATION

For transactions exceeding ₹2,00,000, or any other threshold prescribed under applicable Indian law from time to time, customers may be required to provide their Permanent Account Number (PAN) and/or other identification, declarations or KYC information required by applicable law.

Verification may take place after the order is placed but before the order is dispatched or otherwise completed.

By placing an order falling within an applicable verification threshold, you agree to cooperate with reasonable verification requests made by ENNEA.

We may place fulfilment of the order on hold until the required information has been received and satisfactorily verified.

If you fail or decline to provide information that we are legally required to obtain, we reserve the right to:

• withhold dispatch;

• cancel the affected order; and

• issue a refund in accordance with the original payment method and applicable payment-processing timelines.

Any PAN, identification or KYC information collected by us will be used and handled only for legitimate business, compliance, accounting, fraud-prevention or legal purposes and in accordance with applicable law and our Privacy Policy.

Customers should provide such information only through communication channels or verification methods authorised by ENNEA.

9. PAYMENT

Payment must be successfully completed using one of the payment methods offered through our website.

Payments may be processed by third-party payment gateways or financial service providers. Your use of those payment services may also be subject to the terms and privacy practices of the relevant provider.

We do not guarantee that every payment method will be available for every transaction.

If payment is unsuccessful, reversed, declined or flagged for verification, your order may remain unconfirmed or be placed on hold.

10. FRAUD PREVENTION

To protect our customers and business, we may carry out reasonable fraud-prevention and transaction-verification checks.

We may contact you to verify an order if we identify unusual transaction activity or inconsistencies in the information submitted with an order.

We reserve the right to cancel an order where we reasonably believe that the transaction is fraudulent, unauthorised or unlawful.

11. SHIPPING AND DELIVERY

We currently ship to eligible locations within India, subject to serviceability by our delivery partners.

Estimated delivery periods are estimates only and may vary depending on:

• delivery location;

• courier availability;

• public holidays;

• weather;

• unforeseen logistical disruptions;

• verification requirements;

• product preparation; or

• circumstances outside our reasonable control.

An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address, contact number and other information required for delivery.

ENNEA will not be responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

Please refer to our Shipping Policy for further information regarding shipping charges, delivery estimates and serviceability.

12. DELIVERY AND RECEIPT OF ORDERS

Please inspect your package promptly upon delivery.

If your package appears materially damaged, tampered with or compromised at the time of delivery, we recommend documenting the condition of the package before opening it.

If you receive:

• an incorrect item;

• a materially damaged item; or

• a product with a manufacturing defect,

please contact us within the period specified in our Returns & Refunds Policy and provide appropriate photographs, videos or other information reasonably required to assess the issue.

13. RETURNS, EXCHANGES AND REFUNDS

Because many ENNEA pieces are handcrafted, one-of-a-kind or produced in limited quantities, we generally do not accept returns, exchanges or refunds for change of mind, except where expressly stated in our Returns & Refunds Policy or required by applicable law.

Where you receive an incorrect, damaged or defective product, you must notify us within 3 days of delivery in accordance with our Returns & Refunds Policy.

Products returned to us must satisfy the applicable eligibility requirements, which may include being:

• unused;

• unworn;

• undamaged after delivery;

• in their original condition; and

• returned with original packaging, tags, certificates or accompanying items, where applicable.

A request for return, exchange or refund is not automatically approved merely because it has been submitted.

Nothing in these Terms is intended to exclude or restrict any rights available to a consumer that cannot lawfully be excluded or restricted.

Please refer to our separate Returns & Refunds Policy for full details.

14. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, preparation or dispatch.

Where we approve a cancellation, refunds will generally be returned to the original payment method, subject to applicable payment-processing timelines.

15. NO PRODUCT CUSTOMISATION

ENNEA does not currently offer product customisation, personalisation, engraving, resizing, alteration or made-to-order services through the website.

Products are sold in the design, size, finish and configuration described on their respective product pages, subject to the natural variations associated with handcrafted jewellery and materials.

16. JEWELLERY CARE

Jewellery requires appropriate care.

Exposure to moisture, perfumes, cosmetics, chemicals, chlorine, sweat, abrasive materials and improper storage may affect the appearance or finish of jewellery over time.

Sterling silver may naturally oxidise or tarnish over time. Such changes do not necessarily constitute a manufacturing defect.

Customers should follow the care instructions provided with the product or contained in our Jewellery Care guide.

Damage caused by improper handling, accidental impact, inappropriate cleaning, misuse or normal wear and tear is not considered a manufacturing defect.

17. POLISHING, SERVICING AND AFTER-SALES ASSISTANCE

For information relating to polishing, servicing, repairs or other after-sales assistance, please refer to our Returns & Refunds Policy.

Eligibility, applicable charges, timelines and the availability of any after-sales service may depend on the condition, design and materials of the individual product.

18. STONES AND NATURAL MATERIALS

Natural and semi-precious stones may contain variations in shade, colour, clarity, pattern, inclusions, surface characteristics and other natural features.

No two natural stones are necessarily identical.

Such natural characteristics are part of the individuality of the product and will not ordinarily be treated as manufacturing defects.

19. WEBSITE INFORMATION

We endeavour to ensure that information on our website is accurate and up to date. However, there may occasionally be typographical, pricing, photography, description, inventory or technical errors.

We reserve the right to correct such errors and update information where reasonably necessary.

20. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the ENNEA website, including:

• ENNEA branding;

• logos;

• jewellery designs;

• product names;

• photographs;

• videos;

• illustrations;

• graphics;

• website layouts;

• text;

• product descriptions; and

• other creative materials

is owned by or licensed to ENNEA, Sunil Jewellers or the applicable rights holder and is protected by applicable intellectual-property laws.

You may not reproduce, copy, commercially exploit, distribute, publish, modify, scrape or use our content without prior written permission.

Nothing on this website grants you ownership of any intellectual-property rights belonging to ENNEA or any third party.

21. PROHIBITED USES

You may not use our website:

• for any unlawful purpose;

• to commit or facilitate fraud;

• to infringe intellectual-property rights;

• to transmit malware, viruses or malicious code;

• to attempt unauthorised access to the website or associated systems;

• to collect information about other users without lawful authority;

• to interfere with the operation or security of the website; or

• in any manner prohibited by applicable law.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

22. THIRD-PARTY SERVICES AND LINKS

Our website may contain integrations, services or links provided by third parties, including Shopify, payment providers, social-media services and delivery partners.

We are not responsible for the independent content, availability, practices or policies of third-party websites or services.

Your use of third-party services may be governed by their own terms.

23. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We may collect and process information reasonably required to:

• process orders;

• accept payments;

• arrange delivery;

• provide customer support;

• prevent fraud;

• comply with accounting, taxation and regulatory obligations;

• complete legally required KYC or PAN verification;

• provide after-sales services; and

• operate and improve our business.

Please refer to our Privacy Policy for further information.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ENNEA shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these Terms excludes liability that cannot legally be excluded, including any statutory rights available to consumers under applicable Indian law.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify ENNEA against losses, claims or expenses resulting from your unlawful use of the website, violation of these Terms or infringement of another person's rights.

This provision does not limit any rights available to consumers under applicable law.

26. FORCE MAJEURE

ENNEA will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, government restrictions, strikes, transportation disruptions, courier interruptions, internet outages or other similar events.

Where possible, we will take reasonable steps to minimise the impact of such circumstances on affected orders.

27. SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law, and the remaining provisions will continue in effect.

28. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

29. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business practices, website, products or applicable legal requirements.

The version published on this website at the time of your transaction will generally govern that transaction, except where applicable law requires otherwise.

The latest revision date will be stated at the top of these Terms.

30. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Subject to any mandatory rights or jurisdiction available to consumers under applicable law, disputes relating to these Terms, our website or transactions with ENNEA shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.

Nothing in this provision is intended to deprive a consumer of a forum or remedy that cannot lawfully be restricted.

31. CUSTOMER SUPPORT AND GRIEVANCES

If you have any questions, complaints or concerns regarding an order, product or our services, please contact us at:

Ennea by Sunil Jewellers
Shop No. 22, Laram Shopping Centre,
Swami Vivekanand Rd, CHSL,
Andheri West, Mumbai,
Maharashtra 400058

Email: info@enneabombay.com
Phone/WhatsApp: +91 93269 92911

We will endeavour to address customer concerns in accordance with applicable Indian law.

32. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and any other policies expressly incorporated by reference, constitute the terms governing your use of the ENNEA website and purchases made through it.

By using this website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.